We accept returns and exchanges in the same condition as merchandise was purchased, up to 30 days from the date of purchase with receipt/order number.
Items without receipts/order numbers are eligible for exchange only.
Unfortunately, we cannot cover the cost of shipping if an item needs to be returned/exchanged.
Bespoke and Heaven Inspired pieces are final sale and cannot be returned or exchanged because they are one-of-a-kind and customized for you.
Defective merchandise may be eligible for complimentary repairs up to 60 days from the date of purchase through a repair consultation with our jewelry maker. In this case, we will cover the cost of shipping.
Please check and double check your size. Measure your wrist size and ring size.
Bangles only come in one size. Please measure your wrist when ordering a bangle.
If you need to exchange a charm bracelet for a different size, there's a $20 alterations fee as we make each piece to order. We have to recreate the whole bracelet with additional/fewer links if the size is wrong.
Our Customer Service hours are Monday through Friday 9 AM - 5 PM and sometimes it can take up to 48 hrs for us to respond.